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Coal Hut

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Terms & Conditions

General Terms and Conditions

We hope you have had a positive experience of our website, CoalHut.com.  By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CoalHut.com's relationship with you in relation to this website. If you are not in agreement with any part of these terms and conditions, we would ask you to please refrain from using the site.

When we use the term 'CoalHut.com' or 'us' or 'we', this refers to the owner of the website whose registered office is 146 Pomeroy Road, Dungannon, Co Tyrone, United Kingdom, BT70 2TY. Our company registration number is NI 627263 and we are registered in Northern Ireland, United Kingdom. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of the CoalHut.com website are for your general information and use only. They are subject to change without notice.

By entering your details in the fields requested, you enable the CoalHut.com and its service providers to provide you with the products you have purchased. Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to by law to do so.

If you post or send offensive, inappropriate or objectionable content anywhere on this site, we may use whatever information about you is available to us to stop such behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met or when you no longer wish to continue to purchase from us.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, please be aware that Hayes Fuels will not share your information with any Third Parties without your permission or unless we are legally obliged to do so.

Due to the potential for either human or electronic error, neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Whilst all information provided on this website has been done so in good faith, your use of any such information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. If you have any specific concerns over the suitability of the product for your specific appliance, we would suggest that you seek advice from the manufacturer before ordering/using the product.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

It has been our intention that all trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. If it is found that we have failed to acknowledge any such trade mark, we will apply our right to retrospectively do so.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) nor do we have any responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delivery Terms and Conditions

The CoalHut.com use a national pallet network to deliver our products.

Our standard delivery is based on 2-5 working days (Monday to Friday, excluding bank holidays). Saturday delivery is available at an additional charge. If you wish to enquire about Saturday deliveries, please use our Contact Us form.

Customers will have their order delivered by a local member of the Palletways network.  This will be a kerbside delivery. Your order will arrive on a wooden pallet on a tail-lift vehicle about the size of a fire engine .  The driver will lower the goods off the rear of the wagon, and use a pallet truck to deposit them as near to the property as possible.

Delivery will aim to be between 9am and 5pm on your assigned delivery date. If you have any queries or alternative delivery requirements such as timed deliveries, please use our Contact Us form to check if this is possible priorto placing your order.

The driver will aim to contact you an hour ahead of your delivery to inform you of their estimated time of arrival. As such a valid telephone number is required when ordering.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the carrier’s vehicles to the place of delivery. The delivery vehicles will not drive across fields or unmade roads.

It is the customer’s responsibility to inform the company if there may be access problems. If the company or its agent cannot gain access to the delivery address then additional costs will be incurred and shall ultimately fall to the customer.

In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order, and a refund given will be minus full shipping charges.

The company will not accept any liability for damages to property caused during delivery.

Kerbside deliveries only

The goods will be palletised and delivered via a vehicle with a tailift and a manual pallet trunk which will not operate over grass, or gravel pathways.

Our vehicles are not authorised to leave the public highway.

Our drivers will assist you to the best of their ability but are not authorised to remove goods from the pallets or deliver goods elsewhere on your property.

Our drivers are not authorised to enter your property or position the delivery vehicle onto any part of land which forms your property.

Our drivers will only deliver when
  • The ground is flat, solid and unhindered by obstruction.
  • Where there are raised kerbs that the pallet truck cannot access from the roadside, the customer understands the pallet will be left in the safest and most practical nearby location.
  • The customer agrees to remove the pallet and its goods from the kerbside and understands that this is not the responsibility of the driver.
  • Where the property has a suitable driveway that the vehicle can access, and the land owner has authorised us to do so, the landowner provides a disclaimer to CoalHut.com and it’s agents; disclaiming any event of damage caused by our vehicle, arising from our vehicle leaving the public highway upon the request of the customer.
  • The land owner also ensures that there is no risk of harm or likelihood of injury to the driver, or of damage to the vehicle or its load.
  • There is sufficient space for the vehicle to safely manoeuvre on the road    AND operate a tailift with goods weighing up to 1000KG.
  • If the customer is not present and requests the pallet to be left on the property this will be done at the discretion of the driver and entirely at the customers own risk.

If you need to reschedule your delivery, you must give at least 36 hours’ notice.

Unplanned redeliveries are charged at £50 per pallet.

Any orders returned to us once the products are in transit will be refunded minus the cost of transport at approx. £50+VAT per pallet each way to English destinations (additional charges may apply to Scotland & Wales). Goods must be returned in the condition that they were received, hooded and accessible by a pallet pump truck and vehicle.

If you require clarification on any of the CoalHut.com Terms & Conditions of delivery, please contact us by using our Contact Us form prior to placing your order.

Please Note: CoalHut.com cannot be held liable for costs incurred due to delayed deliveries. The majority of consignments go out through the Palletways network, which delivers 22,000 pallets in the UK per day and has an on day / on time success rate of 97.6% (correct as of November 2015).